• Must be in unopened and unused condition. A 15% restocking fee is charge on all returns for refund that is deducted from the refund amount. Important note: shipping cost is not refundable.
• A 50% restocking fee on all items that are returned damaged, missing parts, not in the original condition, writings or markings other than from the manufacturer. Important note: shipping cost is not refundable.

• Open software and games
• Open software and games with invalid or defective serial number/product key (Note: Product key replacement only)
• Downloadable software products and game
• Downloadable software products and game with invalid or defective serial number/product key (Note: Product key replacement only)
• Online subscriptions after they have been accessed                 

Due to copyrights issues, Opened Games and Software cannot be returned for refund under any circumstances (regardless of whether they have invalid or defective serial number/product key). Most importantly, we refuse to accept a case of "The Item Doesn't Match The Listing Description" under the situation of defective or invalid serial number/product key.

Solutions: Software or Product key replacement only.

   
• For defective software on CD-ROM, we only provide replacement with CD of downloadable software, or DVD of downloadable software, or online downloaded link of the software from the company's website.
   
• For defective or invalid serial number/product key, we only provide product key replacement. Please provide the software and the serial number/product key to verify whether the product key is invalid or not.

The warranty does not cover compatibility of products with your system, misuse, mishandling. Most issues are caused by a software incompatibility. We are not responsible for software incompatibility issues. Please double-check your system to ensure that you have up to date hardware. Technical support is provided by the Manufacturer and/or Publisher of the Software Title. Please contact us with a detailed description of the error and your system for more assistance.

• Defective items can be accepted for Product Exchanges of the same item only.
• Defective items can be accepted for Product Returns except the opened games and software.
• To receive exchange or refund items must be returned within 7 days of delivery.
• We do not offer "Advanced Replacement" for the exchange of defective merchandise.
• We do not pay the return shipping cost for defective merchandise.
• We are not responsible for product defects, because we do not manufacture the products we sell. We will pay for shipping "back to the customer" for exchange of defective items.